Refunds
In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from Fleurette suppliers, Fleurette shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and Fleurette cancels your order, we will refund the amount.
In case of unavailability of a vase, box, flower, or the colour of a flower, we will notify you and offer a replacement. Please note, we will not offer a refund for such unavailability.
Please be informed that we do not offer a refund on cancellations of orders.
In case of bad weather conditions—heavy rain, area flooding, etc., we will make the delivery when possible. In such a case refund will not be initiated.
If, due to the ongoing pandemic, an area is sealed and/or the building disagrees to accept any parcels, a refund will not be initiated.
In case of non-availability due to lockdown, a refund won’t be processed and the amount paid will be kept as credit.
Fleurette will issue a refund to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order)
In the event that Fleurette is required to initiate a refund of any amount for any reason whatsoever, all charges, levies & duties associated with such refund, including but not limited to charges levied by the Bank or UPI provider, etc. shall be borne by you.
If there is no one available at the shipping address to accept the delivery of your order at the time of delivery, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-
• Call the recipient to schedule an appropriate delivery time.
• Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance) if advised by you.
• Leave the bouquet/arrangement with a neighbour if advised by you.
• We shall charge for re-delivery.
If you have placed two or more identical orders by mistake, please let us know about it immediately. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.
All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney’s fees, and court costs incurred in the collection of past due amounts.
The number of days taken to process the refund and credit the amount to the customers bank account will be 5-7 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@fleurette.co.in